Keeping everyone safe, comfortable, and having the best time on wheels

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1. SKATE POLICY

• No dirty, damaged, oiled or unsafe skates

• No aggressive inline skates or Heeley's or similar skate shoes

• Quad skates must have two good toe stops or jam plugs

• All skates are checked for rink‑worthiness on entry

• If skates don’t meet standards, guests must repair, replace, or hire skates
   

Safety Restrictions:

• No entering or exiting the venue while wearing skates

• No skates are to be worn outside the building at any time

• No skates are to be worn downstairs

• Guests must not walk down the stairs in skates

• Guests who do not comply may be asked to remove their skates or leave the venue
   

2. WAIVER REQUIREMENTS

• All skaters must have a valid, completed waiver before entering the rink

• Guests without a valid waiver will not be permitted to skate

• Waivers for under‑18s must be completed by an adult (18+)

• Waivers must be accurate and up to date

• Staff may request ID to verify waiver details
   

3. ENTRY & SECURITY POLICY

• Rollerworld reserves the right of admission

• No pass‑outs or re‑admission

• All guests require a ticket (participation or non‑participation dependant on the session i.e. Beginners sessions are FREE for spectators)

• Under 18's must pay the full admission price for that session, over 18's can spectate for a fee of £1.00 per person.
  
   

Security Searches:

• Bag and personal searches are conducted on entry as permitted under relevant legislation

• If you do not wish to comply with a search, you will be refused entry into the venue

• Refusal of a bag or personal search at any point results in refusal of entry

• Strictly NO outside food and drink is permitted into the venue, we do have a drinks storage locker at reception for you to use.
   

4. FOOD & DRINK POLICY

• No outside food or drink permitted

• Tap water is available from the café free of charge at all times.

• No chewing gum anywhere in the venue

• Harpers bar is strictly 18+ (Challenge 25) – ID will be required, no ID no entry (Must be a physical copy, no photographs or online ID will be accepted)
   

5. DRESS CODE

• Recommended: Smart/Casual and comfortable to skate in.

• Family venue so we ask that appropriate clothing is worn.
   

• Hoods are not permitted inside the venue

  • Guests will be asked to remove their hood

  • Failure to comply will result in being asked to leave
     

• No offensive clothing

• Shoes, coats, bags must be stored in lockers 
  (We do not accept any responsibility for lost/stolen personal belongings) 

• Lockers cost a non‑refundable amount of £1.00 per locker per session.
   

6. INSIDE THE VENUE

• The venue contains steps and ramps
  (We have a removable disability ramp for wheelchair access into the building and a lift in the building from reception to the main rink area)

• Flashing lights, lasers, strobe lighting and similar effects may be used during skating, please make us aware of any medical concerns with regards to strobe lighting.

• No professional or flash photography without management approval
   

Device Restrictions on the Rink:

• No use of mobile phones, cameras, video recorders, Go-Pros or camera sticks on the rink

  • This includes handheld devices, chest mounts, helmet mounts, selfie sticks, stabilisers and similar equipment

  • All devices must be stored safely in lockers before entering the rink

  • Strictly no mobile phones are allowed on the rink.
     

• No swearing or anti‑social behaviour

• No smoking or vaping anywhere inside Rollerworld
  (Vaping is allowed in Harpers bar 18+ only)
  
  Hocky stopping

• Hocky stopping is not permitted on the rink, this also applies during the games- we work hard to preserve the rink and to maintain a safe environment for all skaters.
   

7. CCTV 

• CCTV operates 24 hours a day

• By attending Rollerworld, guests agree to be photographed/filmed and allow use of their likeness for promotional or marketing materials.​